Testimonials

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Books

Man and Woman, One in Christ: An Exegetical and Theological Study of Paul's Letters

Man and Woman, One in Christ, by Philip Payne. Signed copy only $24.99 plus shipping. Also see  NT essays by Payne, available for free download.

Why Can't Women Do That?

Why Can't Women Do That, the latest book by Philip Payne. Signed copy only $9.99 plus shipping, Order Form.

Codex Sinaiticus Facsimile, available for a short time for $699.95.

ONLY 27 LEFT

Codex Sinaiticus facsimile, The remarkably clear color facsimile of the fourth-century Codex Sinaiticus of all the NT and half of the LXX plus Tobit, Judith, 1 and 4 Maccabees, Wisdom, Sirach, Barnabas, and the Shepherd is available for a limited time for $699.95, Order Form. We believe this is by far the best price available anywhere. The list price is $999. Shipping the 32 lb box by UPS ground is $59 within the USA 48 states. Shipping to the UK is $149 and $129 to most other western European countries, Hong Kong, Japan, and Korea are $149. Egypt, Israel, India, and Singapore are $169. 828 pages 13.5 x 16.5 in., cloth with slipcase. ISBN: 9781598565775

Le manuscrit B de la Bible

Le manuscrit B de la Bible, probably the most important book on Codex Vaticanus ever written, with PB Payne's historic chapter on Distigmai. Only $49.95 plus shipping.


FAQ — General


Can I use a Linguist's Software font on my work computer and my home computer (or my desktop computer and a laptop)? Individuals who need to have access to a Linguist's Software (LS) product on more than one computer at a time need to purchase separate units, a Personal Use License (PUL), or a site license. Individuals may purchase a PUL for one LS product for their personal use only on one additional computer for $25, and additional computers at $15 each. Separate LS product Personal Use Licenses ordered at the same time are $15 each. If you know your registration number you can easily purchase a PUL on our secure Order Form. Otherwise, please contact the sales office.


Can I transfer a product I have purchased to another person? With the exception of Site Licenses, which may not be transferred, you may transfer all your license rights to a Linguist's Software product to another party by deleting it from your computer(s) and transferring all the Software and fonts, backup copies, the related documentation, and a copy of the Software License to another party, provided the other party reads and agrees to accept the terms and conditions of the Software License. To register the new owner you must then notify Linguist's Software of the new owner's name, address, telephone number, and email address.


Are there Customs fees for the products I purchase from you? Your government may add Customs duties, VAT taxes, or import fees to the total cost. There may also be Customs brokerage fees charged by the courier (express) company. For example, UK recipients may pay a VAT tax plus a £10 brokerage fee. These costs, if any, are added by your government and/or shipping agencies, not us. We do not know ahead of time what they may be and have no control over them. They are not reflected in the shipping costs listed above.


I am using your fonts in a book I am writing. Are there any licensing requirements for this use? In written work we only require you to acknowledge the use of our fonts according to paragraph 3 of our Software License, which says, "3. Acknowledgment in Publications. You agree to include the following acknowledgment in any work which in its published form uses LS fonts: "The [LS font name(s)] font(s) used to print this work is(are) available from Linguist's Software, Inc., tel +1 (425) 775-1130, www.linguistsoftware.com."" There are different requirements for those wishing to embed our fonts in PDF, PFR or WEFT (.eot) files or publish our fonts on web sites.


Will your fonts work in all of my programs? Our fonts are standard Windows and Macintosh fonts and should work in any application which follows standard font-handling conventions. They work in almost all modern programs that have a font menu that allows you to choose from the fonts in the system. An example of a program that does not is tax preparation software which uses a system font. A very few programs, most notably WordPerfect for Windows, have bugs or limitations in them which restrict the use of all features in some of our fonts. Windows users only: There are further restrictions on the use of Type 1 fonts.


Are your fonts Unicode-compatible? Linguist's Software produces both Unicode-compliant fonts for Windows and Macintosh, and fonts that are not Unicode-compliant, but which have custom encodings. The character sets of the Unicode-compliant fonts are a subset of the characters described in The Unicode Standard, Version 3.0, © 1991-2000 Unicode, Inc. (ISBN: 0-201-61633-5), and are updated to support the Unicode standard, version 3.1.1. To support the unique needs of many languages they may also contain characters and symbols in the Private Use Area which are not yet included in the Unicode Standard, as well as keyboard software for typing that language.

The currently shipping versions of our custom-encoded Windows products do contain some Unicode data, but they are not exclusively Unicode (that is, they have custom-encodings) for several reasons:

1. Unicode fonts can only be used by Unicode-aware applications.

2. Our Unicode fonts are incompatible with all earlier versions of our corresponding fonts for that language so that earlier texts or much of earlier texts made with our fonts cannot be viewed with the Unicode fonts by highlighting text and changing fonts. (However, for some non-Unicode fonts we have created converters which will convert the text to our new Unicode-encoded fonts.)

3. Unicode does not support all of the accents and special characters of some languages, transliteration systems, or language texts. For example, it does not support all of the accents of the Hebrew Scriptures (BHS, Leningrad Codex) and hardly any of the text critical sigla and other special symbols for either New or Old Testament Biblical texts. This means all such characters must be placed in the Private Use Area. Although our LaserHebrew is being used by the UBS in preparing the BHQ (Biblia Hebraica Quinta), it could not do so with a font limited to the Unicode standard.

4. Unicode deliberately by principle does not include conjunct forms of letters. This requires additional software to be made to call up conjunct forms, and custom versions of this software will probably have to be made for different applications after they come out with Unicode support. This increases the burden on font foundries to an enormous degree, forcing them to pick arbitrary positions for characters that were supported by former standardized code pages, to create input software as well as fonts, and possibly even to supply application-specific support. Ironically, Unicode attempts to replace standard code pages which did support these conjunct forms, but it does so without providing an alternate standard coding for these conjunct forms. As a result Unicode has undermined standard encoding of conjunct forms! In our opinion, this fundamental aspect of linguistic display should have been supported by Unicode from the start. It would have been far more logical to have support for all the graphic forms required by the world's languages rather than just some of them. Unicode's choice to leave it up to font makers to assign an inevitably non-standard position for conjunct forms subverts the goal of standardization.

5. Many of the languages for which we provide fonts and input tools have no Unicode standard we could follow (e.g. Hieroglyphics, Akkadian, many American Indian languages). Thus, the special characters and symbols in those languages would be in the Private Use Area.

Linguist's Software intends to produce Unicode-encoded versions of as many of our products as possible. Unicode versions of some of our products have already been released. If you wish to be informed when a particular product in which you are interested is released in Unicode-compliant form, please contact us.


I cannot access your Order Form. There are three main reasons you may be having trouble accessing our Order Form:

1. A busy Internet connection. This is the most common reason. When web users click on a web site link (such as our Order Form) the HTTP request for a page can take many different physical routes across the Internet before the page is returned to your browser. It is very common for some routes to be slow. The only solution is to wait a short time and try again.

2. Network security policies. It is common for Network Systems Administrators to block access to web pages that are SSL-encrypted. (SSL means Secure Socket Layer.) We encrypt our Order Form to protect your personal information as it is transmitted to us. Since SSL-encryption slows down transmission of a page we do not use it elsewhere on our web site. If you are on a network ask your Systems Administrator if he can set your Permissions to allow access to SSL-encrypted web pages.

3. Old browsers. If you are not using Internet Explorer 4.x or Navigator/Communicator 4.x, or later, you may get a message that says your Certificate Authority is Expired (or something similar, depending on your browser) when you try to access our secure Order Form. We assure you our Server Certificate is valid and our order form is secure, but this message is alerting you to the fact that the Root Certificate in your browser has expired. You should install a newer version of Internet Explorer or Netscape Navigator/Communicator.

If, after considering these possible solutions, you still cannot access our Order Form, please contact us. You also are welcome to order by email, fax or telephone.


When I try to access your diskette in my floppy drive to install the software, my system gives me a message that the diskette is not formatted and it asks me if I want to do so. Occasionally floppy drives get out of alignment and refuse to recognize diskettes that were formatted by another floppy drive. Please try our diskette in another computer's floppy drive, if possible, just to see if it can be properly read. If it can, then your floppy drive may be out of alignment and you should have it aligned, repaired or replaced. If the diskette cannot be read by another drive, then most likely the diskette is bad and needs to be replaced. Sometimes simply tapping the diskette on a desk or turning the center spindle of the diskette in its plastic case will "adjust" it enough to allow a drive to read it. If you do need to replace it, see our Replacement Policy.


Where do I get technical support for third-party software I purchase from Linguist's Software? Technical support for third-party software which we resell is provided by the manufacturer, not by Linguist's Software. A list of third-party software we sell is here.


Do you have a font that looks like Church Slavonic, but will print English in that style? In other words, I need an English font whose characters look stylistically like Old Church Slavonic letters. Similarly can I create English in letter shapes like Gaelic, Littera, Fraktur, and Saxon? Yes, we have made available two Old Church Slavonic-style English fonts. Both Cyrillic II Slavonic and Cyrillic II Optina include the English alphabet stylized to fit their corresponding Cyrillic-style alphabet. English uses the lower ASCII portion of the CyrillicIISlavonic and CyrillicIIOptina fonts. Each letter of the English alphabet is stylistically like the Old Church Slavonic or Optina (the style used in Christian Icons) letters. In both cases you can toggle between typing English in that style and typing Cyrillic in that style. Similarly, you can use LaserGaelic, LaserLittera, LaserFraktur, and LaserSaxon to produce English letters using their respective styles.


Do any of your fonts include the eth, thorn and yogh? All three characters are present in lower- and upper-case forms in LaserSaxon and LaserTransliterator. The eth and thorn are present in lower- and upper-case forms in TransRoman, TransRoman Dictionary, and TransSlavic. The eth and yogh are present in lower-case form in LaserIPA.


What do the terms "overstrike" and "deadkey" mean in your product descriptions? An overstriking character is a character (accent, breathing mark, tone mark, or other diacritic mark) which is automatically placed over or under the previously-typed letter. For example, in our LaserGreek fonts when you type the 'a' key you get the Greek alpha. If you then type the 'v' key you get an acute accent over the alpha. If instead you type the semicolon you get the grave over the previously-typed alpha. Overstrikes can be placed over/under any other character in any combination. A deadkey is a key which displays nothing on the screen when typed but sets up the keyboard to display an accented character after the next key is typed. For example, in our EuroSlavic for Windows product, if you type the semicolon key nothing happens until you type the next key. If the next key you type is the 'a' key you will get the 'a' with an acute accent over it. If you type semicolon followed by 'e' you will get 'e-acute'. If you type semicolon followed by 'o' you will get 'o-acute'. If you type semicolon followed by uppercase 'A' you will get 'A-acute'.


I do not have a credit card? How else may I pay?

  1. VISA, MasterCard, American Express, or Discover (just tell us your card number, expiration date, and the billing address of the card if it is different than the ship-to address).

  2. US$ Postal Money Order. We have never been charged a fee to cash a Postal Money Order, but if we are charged a fee to cash your Postal Money Order, you will be responsible to reimburse it.

  3. US$ International Money Order or a Check in US$ drawn on a USA Bank with the USA Bank address and federal reserve routing number preprinted on the money order or check. If there is no USA bank address and federal reserve routing number preprinted on the check, add $76.50 to the amount of your check to cover the collection fee we must pay.

  4. International wire transfer by Telex. Contact us for details. Specify your name and our invoice number in the wire. Add $20 to what you pay to Linguist's Software in order to cover our incoming wire fee. Prepay your bank's outgoing wire fee. Also prepay any intermediate bank fees by specifying "OUR" (not "BEN") in field 71A of the SWIFT MT100 Payment Instruction Form. Notify Linguist's Software of the wire by phone (+1-425-775-1130) or email.

To order by telephone, our office hours are 9-5 weekdays, Pacific time. Our office hours are, calling from: New York 12pm-8pm; London 5pm-1am; Sydney 3am-11am.


Will your fonts work on my PDA (Personal Digital Assistant)? Our fonts are standard Windows and Macintosh TrueType and Type 1 fonts. They will only work for you if your PDA supports one of those font formats. Please refer to your owner's manual or contact the manufacturer of your PDA for information. Note, however, that if you decide the fonts will work, the input of characters from the extended character set in each font may be difficult. Ease of input depends on your PDA's operating system and included utilities, since as far as we know our Windows and Macintosh keyboard resources will not work outside of the Windows and Macintosh Operating Systems.


Are the Windows and Macintosh versions of your fonts compatible? Most Linguist's Software products available for both Windows and Macintosh are compatible, but will require some conversion before files can be transferred between platforms. Certain of our products can be converted using our CrossPlatform Converter, and all other products have instructions in the User's Manual for transferring files between platforms using Rich Text Format (RTF) or text only format. Some products require that global Find and Replace operations be performed on the files during the conversion process. Note: You must have the same or compatible fonts installed on both computers.


Can I use my word processor's Sort feature with your fonts? In almost all cases the resulting order will not be completely alphabetic for the language. The least correspondence will come in non-alphabetic languages. Our language fonts have different character sets from the standard Windows and Macintosh Latin fonts. Windows and Macintosh English applications (such as Word and Excel) have Sort orders based on the English language. They therefore will not correctly sort other languages (such as Bengali, Coptic, Punjabi, etc.), which have much different character sets and sort orders. A few of our products will sort correctly (e.g. EuroRoman, EuroScript, LaserFraktur and LaserKwakwala).


What is the difference between your TrueType and Type 1 fonts? How do I decide which to install? Both font formats are scalable, vector fonts and will produce equally fine output in most circumstances. We recommend use of the TrueType format, which is supported natively by both Windows and Macintosh operating systems. Some Windows applications have trouble displaying and printing some characters in the Type 1 (PostScript) format font files. Normally, users will install the Type 1 fonts only if they publish their work using a high-resolution image setter (like a Linotronic printer) which requires PostScript Type 1 fonts. Note: Do not install both formats at the same time as this could cause line spacing problems in your documents.


Can I get a free evaluation copy or demo of one of your fonts? We do not have evaluation or demo copies of our fonts, but you may see samples of each product on its product page. You may purchase our products with confidence, since our products come with a 30-day money back guarantee on the product cost. This does not cover the shipping method you choose or duties charged by other countries. You would need to ask customs how to get a refund for them.


Can I use your fonts with OCR software? Most OCR (Optical Character Recognition) software can be trained to identify any character and can therefore be used with our non-Latin fonts. Check with the manufacturer of the OCR software you are considering using.


Can I use your fonts to publish a web page? If you wish to publish files on your web site that include Linguist's Software fonts you will need to provide a way for your viewers to read the files with the proprietary fonts, since all users may not have the fonts on their own systems. There are three ways you can do this:

1. Type your text using our font(s). Your web authoring software will insert <fontface> tags into the HTML. Your viewers will then be required to have the same font(s) installed on their computer to successfully read your web site. There are three ways you can provide our font(s) to your viewers: 

   a. Purchase the fonts from us at the dealer price for resale to your viewers. You become a dealer. 

   b. Advertise on your web site the availability of the font from us at a 20% discount. We would then honor that price when they mention your web site. Place a link on your web site to the actual product page on our web site so your viewers are actually brought right to the page from which they can order the font(s). (You can format the link so it opens in a new browser window so your viewers do not leave your site.) Contact us about this so we can be prepared for your viewers to come to us for the products). 

   c. License the font from us for download from your site. This normally would be very expensive since it would affect sales of our products. To apply for this license complete the license application and fax or mail it to us. You are not allowed to distribute our font(s) until the license is signed by both parties and the license fee has been received by Linguist's Software. 

2. License from us the right to embed our font(s) in Adobe Acrobat PDF, TrueDoc PFR, or Microsoft WEFT (.eot) files. Your viewers would then see the text exactly as you type and format it. Download the license application, complete it and fax or mail it to us. You are not allowed to embed our font(s) in any files until the license is signed by both parties and the license fee has been received by Linguist's Software. For PDF, PFR and WEFT (.eot) licenses this is typically a modest annual fee based on the number of fonts and font styles (plain, bold, italic, and bold-italic) that are being licensed. Basic conditions for a license to embed Linguist's Software fonts in PDF, PFR or WEFT (.eot) files include:

 a. A $50 per year per font style custom font embedding license fee is paid to Linguist's Software for this license. In the case of Windows fonts this payment will also cover our preparation of a version of the font(s) which permits embedding for preview and printing.

 b. The font(s) may be embedded in PDF, PFR or WEFT (.eot) files only if the fonts are subsetted so that only the actual characters used in the file are embedded. For security reasons these Linguist's Software fonts may not be embedded using any version of Acrobat prior to version 3.0, in any version of PDFWriter (since it has inadequate subsetting capability) or in any other PDF, PFR or WEFT (.eot) generator which you know makes files from which font data can be extracted.

 c. This font may be embedded in PDF, PFR or WEFT (.eot) files only if the acknowledgement is included in a prominent place in each document containing it: "The font(s) used to publish this work is available from Linguist's Software, Inc., tel +1 (425) 775-1130, www.linguistsoftware.com." Note that the web address must function as a link to our web site if the PDF files are being distributed on the web.

 d. Linguist's Software reserves the right not to renew this license if it determines that the risk of piracy to our font data has become too great to warrant continuance of this license.

3. Put the text that uses our fonts on your web site as graphics (.gif or .jpeg files) so all may read it without a font. This would require no license from us and cost you nothing beyond the purchase of the product by you, from which you would make the graphic files using a graphics program such a Microsoft Image Composer or PhotoShop. It would require only an acknowledgement of our font on your web site and a link to our site so viewers could come to us if they want to buy the font. See paragraph 3 of the Software License for the form of the acknowledgement.


Your product has more than one keyboard. Which one do I use? Several of our products have keyboards designed for use with one or more specific fonts in the product. You must therefore install and use those keyboards with the corresponding fonts. This will always be explained in the User's Manual and the keyboard layout chart will have the font name as part of its title. All other products that have multiple keyboards do so to provide the user a choice of keyboard layout (arrangement of the keys), but all languages supported by the product can be typed from each of the keyboards. For example, Cyrillic II ships with six optional keyboard layouts: Russian (computer), Russian (typewriter), Ukrainian, Serbian, Bulgarian and AATSEEL transliterated (phonetic). The first five are national standard keyboards, arranged the same as the keyboards in those countries. The last keyboard is a phonetic keyboard based on the English (US) keyboard. Users would choose the keyboard with which they are most familiar, but would be able to type all languages supported by the Cyrillic II fonts with any of the keyboards. Users may also install multiple keyboards and switch between them at any time.


Do your products translate my files from English into the language of the font? No, our font products are not translation software. They are language fonts which install into the operating system and are made available for use in all your favorite applications. They allow you to type the language(s) each font supports, but you must know the language you are typing unless you are merely copying text. Each product provides written instruction for installation and use, including keyboard layout charts showing the location on the keyboard of each character in the font.


Can I use the Symbol font that ships with Windows and Macintosh operating systems to read files typed in your SymbolGreek II font? No, it will not work. The Symbol font that comes with computer operating systems does indeed contain Greek characters, but it is not a complete Greek font. It lacks all breathing marks, accents, iota subscripts, diereses and combinations of them as well as other letter forms and text-critical symbols used in Greek. Our SymbolGreek font was created to provide a complete Classical and Biblical Greek font based on the 'style' of the Symbol font. Their character sets are significantly different. Someone receiving a message typed in one of our LaserGreek fonts will have to have one of our LaserGreek fonts to read it.


Can I place the overstriking accents or other diacritics in one or your fonts over my text which I have already typed with a standard Windows/Macintosh font? Yes. At any point in your document you may insert the cursor after a letter, change to our font and input an overstriking diacritic over/under the preceding character. Note, however, that the typestyle, height, width and weight of your font may not match our font and so the diacritics may not match in style or align as perfectly as they do when typed over our font. You may increase the height and weight of accents slightly by increasing their size. Alternately, you may decrease the height and weight of accents slightly by decreasing their size. Depending on which of our fonts you are using you may be able to change your entire file to our font and then insert the diacritics.


Can I get a discount if I purchase multiple copies of a product? Yes. Linguist's Software provides a generous discount to educational institutions when purchasing multiple copies under an Educational Site License. Businesses and other individuals may also get a discount for multiple copies. See our Site License page for details. Individuals who need to have access to a Linguist's Software product on more than one computer at a time need to purchase separate units, a Personal Use License (PUL), or a site license. Individuals may purchase a PUL for one LS product for their personal use only on one additional computer for $25, and additional computers at $15 each. Separate LS product Personal Use Licenses ordered at the same time are $15 each.


Some of your products have the word "Laser" in their title. Do I need a laser printer to use them? No, our fonts will work with any printer your operating system supports (laser, ink jet, or dot matrix) and will print to the highest resolution supported by your printer.


Can I use Linguist's Software fonts to read web pages in specific languages? Yes, you can. However, the font you use must have the same character arrangement as the web page you wish to read. Four of our fonts are arranged to conform to international standards for character arrangement and will allow you to read Cyrillic, Central and East European, modern Greek and Turkish web pages. If you wish to use any other of our fonts to read a web page, the page itself must have been created using our font or a compatible font. (For example, a web page formatted in our Graeca II Greek font will be readable in our SymbolGreek II font, since they have the same arrangement.) To set your web browser to use our font you must change default settings in your browser. The steps to do this will differ in different browsers. In later versions of Internet Explorer for Windows go to Tools, Internet Options, and select Fonts. In IE for the Macintosh go to Edit, Preferences, and under Web Browser select Language/Fonts. In either version of IE you now select a language and associate a font with that language. When IE then opens a page on the web that is formatted in that language IE will use the font you have selected to read that page. In later versions of Netscape Navigator (Mac or Windows) go to Edit, Preferences, and under Appearance select Fonts. Here you again choose a language and associate the font with it that you wish your browser to use when it opens a page formatted in that language.


Can I get replacement diskettes or manuals for products I own? Yes, you can. See our Replacement Policy for information on ordering replacement diskettes and/or manuals for Linguist's Software products for which you are a registered owner.


How do I upgrade my product? Registered users may upgrade by contacting the sales office with their registration number, contact, shipping and credit card information. Your registration number is the same as the invoice number on the invoice shipped with the product. If you purchased your Linguist's Software product from a reseller and not directly from us, you must register your product by mailing us the blue registration card included with the product. To check the latest version of any product, see Product Version Numbers. To check upgrade costs, see Upgrades.


Can I embed Linguist's Software fonts in Adobe Acrobat PDF files, in Bitstream TrueDoc PFR files, or in Microsoft WEFT (.eot) files? Our Software License does not allow embedding of Linguist's Software fonts in PDF, PRF or WEFT files (or in any other embedded form) without an additional annual license which has a modest license fee. The reason for this is that distributing files with embedded fonts actually is distributing copies of our copyrighted encoded font program's data. If you wish to embed our fonts in PDF, PFR, WEFT (.eot) or other embedded forms, please complete the license application found on our web site and fax or mail it to us. We can then contact you with a proposal.  If it is acceptable to you, we will prepare a Font Embedding License Agreement for you.  When it is signed and the license fee is paid, you may begin distribution according to the terms of the License.

Basic conditions for a license to embed Linguist's Software fonts in PDF, PFR or WEFT (.eot) files include:

1. A $50 per year per font style custom font embedding license fee is paid to Linguist's Software for this license. In the case of Windows fonts this payment will also cover our preparation of a version of the font(s) which permits embedding for preview and printing.

2. The font(s) may be embedded in PDF, PFR or WEFT (.eot) files only if the fonts are subsetted so that only the actual characters used in the file are embedded. For security reasons these Linguist's Software fonts may not be embedded using any version of Acrobat prior to version 3.0, in any version of PDFWriter (since it has inadequate subsetting capability) or in any other PDF, PFR or WEFT (.eot) generator which you know makes files from which font data can be extracted.

3. This font may be embedded in PDF, PFR or WEFT (.eot) files only if the acknowledgement is included in a prominent place in each document containing it: "The font(s) used to publish this work is available from Linguist's Software, Inc., tel +1 (425) 775-1130, www.linguistsoftware.com." Note that the web address must function as a link to our web site if the PDF files are being distributed on the web.

4. Linguist's Software reserves the right not to renew this license if it determines that the risk of piracy to our font data has become too great to warrant continuance of this license.


How do I know if I have the latest version of a product? To check the latest version of any product, see Product Version Numbers. To check upgrade costs, see Upgrades.


Why do characters on screen appear uneven or ragged in Windows, even though they print beautifully? This problem (or phenomenon) is caused by two factors: the ability of the TrueType rasterizer built into Windows to display the outline characters as they are drawn to the screen, and the level of hinting in the font. For further information, see Hinting.

If you have suggestions for topics to be covered by this FAQ, please contact us.

FAQ - Windows Questions Frequently Asked Questions about our Windows products

FAQ - Macintosh Questions Frequently Asked Questions about our Macintosh products

Complete List of Frequently Asked Questions Complete List of all Frequently Asked Questions